Privacy Policy

Welcome to Kingmaker. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Kingmaker collects, uses, processes, and stores your personal information when you use our website, services, and applications. It also details your rights regarding your data and how you can exercise them. By accessing or using Kingmaker's services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our practices regarding your information.

To provide gaming services and comply with regulatory requirements, Kingmaker collects various types of information. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, phone number, and national identification details (e.g., passport or driving license information) as required for identity verification and "Know Your Customer" (KYC) procedures.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details, only tokens from payment providers), and transaction history.
• Account Information: Your username, password (encrypted), betting history, game play, and any communications with our customer support team.
• Technical Information: IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technical data from devices you use to access our services.
• Usage Information: Information about how you use our website and services, including pages visited, links clicked, and the duration of your sessions.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Kingmaker uses the information we collect for several purposes, primarily to operate our services, improve your experience, and fulfil our legal and regulatory obligations:

• To Provide Services: To manage your account, process your transactions, allow you to participate in games, and provide customer support.
• Identity Verification and Fraud Prevention: To verify your identity, conduct "Know Your Customer" (KYC) checks, prevent fraudulent activities, and secure our platform.
• Regulatory Compliance: To comply with anti-money laundering (AML) regulations, responsible gaming requirements, and other legal obligations imposed by our licensing authority.
• Service Improvement: To analyse how our services are used, troubleshoot technical issues, improve the functionality and user experience of our website, and develop new features.
• Marketing and Promotional Activities: With your consent, to send you marketing communications about Kingmaker's products, services, promotions, and bonuses that may interest you.
• Communication: To communicate with you about your account, service updates, and respond to your inquiries.

Kingmaker processes your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Kingmaker is subject, including anti-money laundering laws, responsible gaming regulations, and tax requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Kingmaker or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for marketing communications. You have the right to withdraw your consent at any time.

Kingmaker may share your personal information with third parties under specific circumstances, always with appropriate safeguards:

• Service Providers: We share data with trusted third-party service providers who assist us in operating our business, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for specified purposes.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, and law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your information with agencies dedicated to these purposes.
• Group Companies: Your data may be shared with other entities within our corporate group for operational and administrative purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their marketing purposes.

Kingmaker takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain data that is necessary for our stated purposes.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. Kingmaker facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

Kingmaker uses cookies and similar tracking technologies to improve your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website, helping us improve its functionality.
• Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Kingmaker retains your personal data only as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• Legal and Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering laws, responsible gaming regulations, and other legal obligations imposed by our licensing authority. This can typically range from five to ten years after account closure.
• Contractual Obligations: Data related to your account and transactions is retained for the duration of our contractual relationship with you.
• Legitimate Interests: We may retain data for a reasonable period to protect our legitimate interests, such as fraud prevention, dispute resolution, and enforcing our terms and conditions.
• Consent: Where we process data based on your consent, we will retain it until you withdraw your consent, unless a longer retention period is required or permitted by law.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Kingmaker operates globally, so your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection. When we transfer your data internationally, we ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These measures may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Using standard contractual clauses approved by the European Commission to ensure adequate safeguards.
• Implementing other legally recognised mechanisms for data transfer.

By using Kingmaker's services, you consent to the transfer of your personal data to countries outside your country of residence, where necessary for the provision of our services.

Kingmaker's services are not for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child, please contact us immediately.

Kingmaker may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. The "Last Updated" date at the top of this policy will indicate when it was last revised. Review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact Kingmaker's Data Protection Officer:

• By Email: [email protected]
• Via Live Chat: Available on our website

We address your inquiries promptly and transparently.